xAI IT Services Technician at xAI providing second-line technical assistance and resolving complex IT issues. Manage user accounts, deploy hardware/software, and support IT projects onsite in Palo Alto.
Responsibilities
Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person
Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts
Manage and administer user accounts, permissions, and access controls in systems like Active Directory
Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration
Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams
Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency
Support IT projects, such as system upgrades, migrations, or new technology rollouts
Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices
Ensure compliance with company IT policies, security standards, and data protection protocols
Provide new hire onboarding and offboarding service support
Qualification
2+ years of experience in IT supportRelevant certifications (eExperience with scripting (eExcellent problem-solving
Required
2+ years of experience in IT support, helpdesk, desktop support, field service, or hands-on technical role (e.g., NOC technician, systems support, IT technician)
Knowledge of Windows and macOS operating systems and Microsoft Office Suite
Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems
Preferred
Associate’s or bachelor’s degree in information technology, computer science, or a STEM field; equivalent experience considered
Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics)
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365)
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL)
Experience with scripting (e.g., PowerShell, Bash, Python) for automation tasks
Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection)
Ability to manage multiple priorities and meet deadlines under pressure
Excellent problem-solving, analytical, and customer service skills
