Solvd Senior AI Quality & Evaluation Engineer at Solvd owning independent validation of retrieval and permissions. Build and run golden question suite and negative entitlement tests as acceptance gates.
Responsibilities
Build the golden question suite from top contact drivers and needs workshops — question, expected source, expected passage, and acceptance thresholds for relevance, grounding, and citation accuracy, versioned alongside the content it tests.
Build the negative entitlement test set — queries issued under unentitled identities that must return no restricted passage, with any failure raised as a severity-one alarm.
Build freshness and retirement tests — source-modified-to-index-available lag per item against the agreed threshold, and verification that retired items disappear on the next sync.
Automate the harness to run on schedule and after every content, configuration, or model change — publishing scores to the quality dashboard with trend lines and regression alarms.
Define the QA gate content analysts apply to remediated content.
Run the suite before every pilot change in weeks 7–9 and report misses with root cause — content, chunking, ranking, or permissions — to the right owner.
Write the evaluation runbook and train client stewards and platform owners to add questions, re-run the suite, and interpret regressions.
Qualification
Clear written reportingWhen you join Solvd
Required
3+ years in software quality engineering or test automation with Python, including building test harnesses that run in CI on a schedule.
Hands-on evaluation of a search or RAG system in production — writing ground truth sets, scoring relevance and grounding, and tracking drift over time.
Experience designing security-focused negative tests — authorization, entitlement, data exposure — and reporting them at the severity a client security team expects.
Ability to work in AWS — invoking Bedrock and OpenSearch APIs, reading CloudWatch, deploying a scheduled job with infrastructure code.
Clear written reporting; the suite’s output is read by client stewards, not only engineers.
Preferred
AWS Certified AI Practitioner or Machine Learning Engineer Associate.
Experience with RAG evaluation libraries and LLM-as-judge scoring with human calibration.
Contact center or knowledge management domain exposure.
Familiarity with SOC 2 or ISO 27001 evidence practices.
When you join Solvd, you'll...
Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.
Be part of a global team with equal opportunities for collaboration across continents and cultures.
Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.
