Sr. Training Manager, Patient Engagement

Chicago, IL, United Statesfull time

Remote

senior

H1B: yes

AbbVie The Sr. Training Manager, Patient Engagement at AbbVie leads the design, development, delivery, and evaluation of training programs for the Patient Support Training Team. This role partners with stakeholders to assess needs and improve training impact on performance and business outcomes.

Responsibilities

Business Assessment and Stakeholder Partnership:
Partner with Patient Support leaders and cross-functional stakeholders to align training priorities with business goals, building trust and collaboration.
Conduct business and needs assessments to identify capability gaps, performance issues, and root causes.
Translate business needs into clear learning objectives and defined measures of success.
Lead the development of comprehensive training strategies that support the goals of the Patient Support Organization.
Curriculum Design and Learner Experience:
Apply adult learning principles to analyze, design, develop, deliver, and evaluate training programs.
Create a customer-centric learner experience that is relevant, practical, and directly connected to how learners do their jobs.
Innovate with engaging and immersive learning experiences, such as simulations, scenario-based learning, microlearning, and interactive e-learning.
Deliver and oversee instructor-led, virtual, and blended training across the Patient Support organization.
Ensure compliance processes are followed, collaborating with Legal/OEC and following MRP guidelines.
Measurement and Evaluation:

Qualification

Bachelor’s degree requiredExperience creating engagingStrong project management skillsExceptional communicationAdditional InformationApproximately 30% travelThis is a remote role

Required

Bachelor’s degree required;
5+ years of Learning & Development experience, including instructional design and training delivery, preferably within the healthcare or life sciences industry.
Strong expertise in adult learning theory and instructional design principles.
Demonstrated experience conducting business and needs assessments and identifying capability gaps.
Experience creating engaging, immersive e-learning (e.g., Articulate Storyline/Rise, simulations, video-based learning).
Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
Proficiency in learning management systems (LMS), e-learning platforms, and training software.
Exceptional communication, facilitation, and presentation skills.
Ability to work independently and lead a team with minimal supervision.

Preferred

2+ years of Patient Services experience preferred
Master’s degree in Learning & Development, Instructional Design, Adult Education, or a related field preferred.
Experience measuring training effectiveness and reporting on impact
Strategic thinker with strong business acumen and a performance-consulting mindset.
Additional Information:
Approximately 30% travel.
Flexibility to work outside of standard business hours as needed.
This is a remote role.