Aircraft Technical Support Representative, Aftermarket

Required

• ● FAA A&P Mechanic Certificate with both Airframe (A) and Powerplant (P) ratings.
• ● Excellent communication, troubleshooting, problem-solving, and interpersonal skills.
• ● Bachelor’s degree in Technology, Engineering, Aviation, or a related technical field; equivalent relevant experience may be considered.
• ● 5+ years of aviation-industry experience in maintenance, airline operations, technical support, field service, engineering, or aftermarket services.
• ● 2+ years of experience in a customer-facing technical support, help desk/operations center, field-service, or similar role.
• ● Experience supporting AOG response, technical troubleshooting, and airline technical operations.
• ● Experience with customer support tools and ticketing systems, help desk workflows, triage protocols, escalation processes, and knowledge-management systems.
• ● Continuous improvement mindset, skills, and/or training with the ability to build processes and standard work while responding effectively to immediate operational and time-critical demands.
• ● Strong understanding of aviation regulatory compliance and FAA requirements.
• ● Ability to extract actionable lessons learned from technical-support data, customer feedback, and field operations.
• ● Strong sense of technical product safety, safety culture and human factors awareness, and the ability to exercise sound judgement in fast-moving, time-sensitive, high-pressure situations.
• ● This position will primarily be based in an office environment in BETA’s South Burlington, VT location, but travel to BETA’s location in Plattsburgh, NY is expected (day trips, not overnight), and willingness to travel to customer locations (domestic and international) is required.