Chime The Tech Lead Manager leads a squad of 3-5 engineers on the Human Agent Tooling team, managing hiring, coaching, and delivery. This role involves hands-on coding and technical leadership to improve support agent tools.
Responsibilities
Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You’ll also remain deeply involved in the technical work, writing and shipping production code alongside your team.
The Human Agent Tooling team builds the software Chime’s support agents use to understand member needs, take the right actions, and resolve issues quickly and safely. This includes the agent workspace, case management tools, real-time member context, and access controls. You’ll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective.
Manage and develop a squad of 4-5 engineers: Hiring, 1:1s, career coaching, managing for performance
Own delivery for your squad end to end, from sprint planning and delivery commitments through service SLAs and operational health
Write and ship code alongside your team, authoring pull requests that land in production
Be accountable for the squad's technical direction, architecture, and quality bar, either via a tech lead on the squad, or by taking on the tech lead role yourself.
Use AI coding agents and tooling to raise both your own leverage and your squad's, and establish the practices that make that durable for the team
Partner with Product and Design on scope, prioritization, and quarterly planning, surfacing technical dependencies and capacity needs early
Act as the squad's cross-functional point of contact for its technical capabilities and dependency coordination, and carry the "what should we build" conversation if/when a PM isn't dedicated to your squad
Identify technical debt and advocate for sustainable engineering, staying an active contributor to the codebase
Ensure quality, performance, and operational health, including a healthy on-call and incident-response culture
Build growth paths for the engineers on your squad towards the higher IC levels or a future TLM role
Qualification
Current
Required
2+ years in people management responsibilities
Current, hands-on coding ability
Experience using AI-assisted development tools such as Claude Code, Codex, or Cursor
Experience coaching team members on project execution, skill development, and career progression
