Vast The IT Administrator at Vast supports systems development for human-rated space stations by administering identity, endpoint, and collaboration platforms. This role provides Tier 3 technical support and manages the endpoint lifecycle.
Responsibilities
Systems & Identity Administration
Serve as a primary administrator for identity and access management platforms (e.g., Active Directory, Entra ID, DUO, Okta or similar), including SSO, MFA, groups, policies, and permissions
Own the end user lifecycle (provisioning, deprovisioning, role changes) and automate it wherever possible
Administer Windows and endpoint management platforms (e.g., JAMF) for patching, application deployment, and device compliance
Administer collaboration and business tools (e.g., Jira, Confluence, Slack, Google Workspace), including configuration, user setup, and troubleshooting
Maintain service accounts, shared/resource accounts, and Group Policy
Support backups, system health monitoring, and configuration standards
Technical Support & Operations
Serve as the escalation point for Tier 3 issues and for complex problems spanning identity, endpoints, applications, and network
Provide advanced troubleshooting across Windows 11, Linux, and macOS
Oversee the IT service desk queue (e.g., Jira) to meet or exceed SLA targets, and own incident resolution from identification through root cause
Manage the endpoint lifecycle: procurement, provisioning, deployment, and decommissioning of laptops, desktops, mobile devices, and network-enabled equipment
Qualification
6+ years of progressive IT experienceExperience with ITSM tools (eExperience in a manufacturingFamiliarity with CMMCExperience with cloud environments (AWS
Required
6+ years of progressive IT experience, including at least 2-3 years in a senior technical role
Hands-on administration experience with identity and access management (Active Directory/Entra ID or similar) and user lifecycle management
Experience administering Microsoft 365 and an endpoint management platform (Intune, JAMF, or similar)
Strong troubleshooting skills in Windows 11, Linux, and macOS environments
Experience with ITSM tools (e.g., Jira Service Management, ServiceNow, Zendesk)
Working knowledge of networking fundamentals (DNS, DHCP, VLANs, VPN, wireless)
Demonstrated ability to own issues end-to-end and work independently with minimal oversight
Excellent communication and interpersonal skills, including with executives, engineers, and technicians
Preferred
Experience leading IT projects or technical initiatives
Experience mentoring or leading junior technicians
Experience in a manufacturing, production, aerospace, defense, or other regulated environment
Familiarity with CMMC, NIST SP 800-171, or similar compliance frameworks
Experience with SSO and workflow automation platforms (e.g., Okta Workflows)
Experience with cloud environments (AWS, GCP, Azure)
Experience supporting hybrid or multi-site environments
Experience in a fast-paced startup or high-growth company
