Digital Customer Success Specialist

Required

• 3+ years' experience in Customer Lifecycle Management, Customer Journey Design, Digital Success, or Customer Enablement.
• Proven track record of designing customer lifecycle paths, digital interventions, and integrated learning/education programs.
• Strong data auditing and analytical skills with experience inspecting, verifying, and cleaning customer interaction data to maintain system health.
• Demonstrated success acting as a collaborative hub between cross-functional partners (Community, Marketing, Direct/Indirect Sales, and Customer Success).
• Highly creative builder with a passion for designing brand-new engagement frameworks, lifecycle models, and enablement materials from scratch.
• Ability to manage multiple multi-departmental initiatives simultaneously in a fast-paced environment.
• Strong project management and organization skills with high attention to detail.
• Excellent interpersonal skills with the ability to communicate, negotiate, and align priorities across all levels of the organization.
• Highly motivated self-learner who can translate complex customer needs into clear, actionable, and scalable digital paths.
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
• Pay Transparency - All Full Time Employees
• $68,640—$85,800 USD