We’re building Percepta’s IT function from the ground up with automation and self-service at its core. Our goal isn’t to close more tickets. It’s to need fewer tickets in the first place, so we never solve the same problem twice.

Identity, access requests, approvals, and provisioning already run through Serval and Okta. As an Automation Engineer, you’ll build the next layer: smarter lifecycle workflows, AI-powered support that can understand a request, gather context, and resolve it safely, and automated endpoint provisioning. You’ll work directly with the head of IT, who will mentor you and set priorities, and you’ll partner with People Ops, Security, Engineering, and employees across the company.

This is a builder role with real operational ownership. About 70% of your time goes to automation and engineering, and about 30% to hands-on workplace technology.

Improve employee lifecycle automation (onboarding, offboarding, role changes) across Okta, Serval, and our SaaS stack

Expand Serval self-service, access requests, and automated troubleshooting

Build AI-enabled workflows that triage requests, gather context, and execute approved resolutions

Find recurring problems, propose solutions, and measure results: fewer repetitive tickets, less manual intervention, faster provisioning, and more reliable automations

Over time, take increasing ownership of our automation systems, including workflow development, integrations, reliability, and documentation

IT Automation Engineer

Responsibilities

Qualification

Required

Benefits

Company

Percepta

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