Principal, Executive Travel at Coupang Internal · LumiJobs

Responsibilities

As an integral part of Coupang’s Global Mobility and Global Business Travel (GM/GBT) team, the Principal, Executive Travel will initially deliver end-to-end Executive Travel planning and high-touch VIP support for C-suite leaders and key stakeholders.
Working as part of a distributed global team spanning Asia, the UK, and the US, this role provides critical “follow-the-sun” operational coverage. As our global footprint expands, the ideal candidate will also serve as a hands-on program architect, working closely with the Global Business Travel team, in evaluating, building, and rolling out our US corporate travel function.
The ideal candidate blends high-touch hospitality instincts with a program-builder growth mindset. You are an experienced individual contributor who rolls up your sleeves, dives deep to solve complex problems, and exhibits a relentless commitment to “Wow the Customer” with every project, no matter how big or small.
Executive & VIP Travel Operations (Initial Focus):
Deliver high-touch, end-to-end travel planning, booking, and concierge-level support for C-suite executives and key leadership.
Serve as the US anchor within a global "follow-the-sun" executive travel team (collaborating daily across Asia, UK, and US time zones) to ensure continuous, seamless support and handoffs.
Conduct detail-oriented research on destinations, VIP protocols, ground transport, and high-profile executive logistics. Plan and coordinate complex executive travel arrangements, VIP meetings, leadership offsites, and other high-profile business engagements, including destination research, VIP protocols, ground transportation, and logistical execution.
Manage confidential travel, personal, and business-related information for senior executives with absolute discretion and demonstrably sound judgment.
Provide proactive, high-touch customer service—acting with high urgency and ownership to resolve disruptions, last-minute changes, or escalations.
Partner closely with Executive Assistants, Global Security team, and cross-functional teams to align on complex schedules and support risk management, executive protection protocols, and duty-of-care initiatives.
US Corporate Travel Program Building (Growth & Expansion):
Serve as the primary US point of contact and subject matter expert for all US corporate travelers

Qualification

ExperienceCustomer-Centric MindsetChange Management & InfluenceOwnership & Problem-SolvingLanguage & CommunicationFlexibilityDiscretion & ConfidentialityHospitality BackgroundProgram Building PotentialGeneral Description of All BenefitsMedical/Dental/Vision/Life

Required

Experience: 5–7+ years in global travel, blending deep operational execution (high-touch VIP founder and C-Suite executive travel coordination) with an ambition and readiness to build our US corporate travel program.
Customer-Centric Mindset: Deep dedication to high service standards—driven to "Wow the Customer" with a positive, can-do attitude to ensure amazing experiences
Change Management & Influence: Demonstrated ability to lead change, influence stakeholders at all levels, and drive adoption of new travel policies, processes, and technologies.
Ownership & Problem-Solving: High degree of accountability and ability to work independently in a fast-paced environment while remaining a collaborative team player.
Language & Communication: Exceptional written and verbal communication skills and experience working with cross-cultural teams. Bilingual is a plus.
Flexibility: Willingness to work flexible hours across time zones as needed to support executive travel and global handoffs.
Discretion & Confidentiality: Demonstrated adherance to handle highly sensitive executive, business, and personal information with absolute discretion, professionalism, and sound judgment.

Preferred

Hospitality Background: Background in luxury hospitality, executive concierge services, premium airlines/private aviation, or VIP guest relations is strongly preferred.
Program Building Potential: A growth mindset with the vision and adaptability to move from hands-on execution to setting up a structured US corporate travel program.
Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.
The base pay for this position ranges from $155K/year to $267K/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
General Description of All Benefits
Annual bonus is 0-20% of the base salary
Medical/Dental/Vision/Life, AD&D insurance
Flexible Spending Accounts (FSA) & Health Savings Account (HSA)

Principal, Executive Travel

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Coupang Internal