Sr. Engagement Manager (Professional Services)

Required

• Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
• You're a builder, not a maintainer.
• You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Sr. Engagement Managers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
• You're AI-curious - genuinely.
• You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
• 6–8 years of experience in Professional Services or enterprise implementation roles within a B2B SaaS company.
• Demonstrated success leading enterprise-scale software implementations across multiple stakeholders, departments, and workstreams.
• Expertise in project management methodologies and tools, with the ability to manage multiple concurrent initiatives while maintaining delivery quality and accountability.
• Strong executive presence and communication skills, including direct experience engaging VP- and C-level stakeholders and managing expectations across complex organizations.
• Deep understanding of SaaS delivery models, enterprise customer dynamics, and how implementations contribute to customer adoption and measurable value realization.
• Experience operating in a billable, utilization-driven Professional Services environment with a demonstrated focus on client satisfaction and delivery excellence.