We are looking for a dedicated Concierge Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission.

This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit and claims information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with. You would be scheduled between 8 AM and 10 PM ET, with shift preferences considered but not guaranteed. Preferences will be collected during the interview process and finalized schedules will be provided after a five-week training period.

Where you will work:

This is a U.S. based fully remote position.

Deliver exceptional member support via phone, chat, and email

Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit

Help steer members to find the best care available to them

Handle complex and sensitive conversations with professionalism, empathy, and patience

Deescalate members who are experiencing friction with their benefit

Work with other departments to address cross-departmental issues

Identify and escalate feedback from member interactions to internal teams

Stay up to date on evolving procedures

Concierge Associate

Responsibilities

Qualification

Required

Company

Garner Health

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