SpaceX The Automation Engineer at SpaceX develops and maintains automation to improve Starlink's customer experience and support scalability. The role includes building alerts, monitoring systems, and collaborating with cross-functional teams.
Responsibilities
Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience
Build alerts and monitoring for current automation systems
Manage all requests and stakeholders in a scalable way
Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
Design measurable and well-scoped experiments
Write and maintain high-quality documentation
Collaborate with cross-functional Customer Experience Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges
Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities
Qualification
Bachelor’s degree in an engineering1+ years of experience in engineering3+ years of experience with PythonMaster Degree in Business or STEM fieldExpertise in SQL and PythonUnderstanding of database structuresDemonstrated experience in a start-up
Required
Bachelor’s degree in an engineering, mathematics, economics, or STEM discipline
1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
3+ years of experience with Python
Preferred
Master Degree in Business or STEM field
Expertise in SQL and Python
Understanding of database structures, query optimizations, ETL development
Experience with automation (demonstrated skills with VBA, Python, C#, etc.)
Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment
Strong project management and self-directed prioritization skills
Ability to communicate technical concepts to non-technical audiences at all organizational levels
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
