Senior Implementation Manager

Required

• 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments
• 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery
• Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
• Exposure to customer-support workflows and tools to bridge the gap between implementation and ongoing support.
• Previous startup experience preferred.
• Cardiology or oncology experience preferred.
• What You'll Bring to the Table
• Data-Informed Operator: Leverage metrics and insights to demonstrate customer ROI and identify opportunities for account growth.
• Clear Communicator: Translate complex insights into clear recommendations for executives, customers, and internal teams.
• Customer-Centric Leader: Build trusted relationships, proactively address risks, and drive retention and expansion.
• Execution-Oriented: Plan and manage projects end-to-end—setting milestones, coordinating stakeholders, and mitigating risks.
• Hands-On & Adaptable: Thrive in a fast-paced startup environment, balancing strategic leadership with practical problem-solving and customer support.