OpenAI GTM Strategy & Operations Generalist at OpenAI drives growth and evolution of B2B business across products and customer segments. The role involves defining go-to-market strategies and executing cross-functional plans.
Responsibilities
We’re looking for a strategic, hands-on individual contributor to join our GTM Strategy & Growth team and help shape how we grow and scale our B2B business across products, customer segments, and routes to market. This is a generalist role for someone who combines strong product intuition with thoughtful GTM strategy and can flex seamlessly between strategic thinking and operational execution.
You’ll translate business priorities into clear growth strategies, operating plans, and cross-functional execution. Your work may span product launches, commercialization models, customer growth initiatives, market expansion, and the systems and processes that help the business scale.
You should be highly analytical, comfortable working across a range of products and business problems, and experienced navigating complex cross-functional environments. Experience with technical or API-based products is valuable, but the most important qualities are strategic range, sound judgment, and the ability to turn customer, product, and market insights into practical recommendations and action.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Drive go-to-market strategy across products, customer segments, and routes to market, partnering closely with Product and GTM leaders to shape growth priorities and commercialization approaches.
Develop goals, launch success metrics, and operating KPIs for new initiatives, and monitor performance in partnership with Data Science and Analytics teams.
Develop growth strategies and strategic bets across new products, capabilities, customer motions, and market opportunities.
Develop customer segmentation frameworks and tailored strategies for different customer profiles, industries, and stages of adoption.
Partner with Product teams to provide structured customer feedback, market insights, and prioritization input that informs product roadmap decisions.
Collaborate with Pricing, Finance, and Product teams to develop commercial models, packaging, and monetization strategies, ensuring downstream GTM execution aligns with the broader commercial strategy.
Conduct market, competitive, and customer research to identify whitespace opportunities and inform strategic decision-making.
Partner cross-functionally with Sales, Customer Success, Marketing, Product, Finance, and Operations to align on priorities and execute against business goals.
