C1 Solutions Architect at C1.ai focusing on IAM and customer success for complex environments. Own technical advisory for strategic customers and improve product adoption and documentation.
Responsibilities
Own the role of a product expert as the technical advisor on our largest strategic customer accounts. You will partner with the Customer Success Managers to ensure a customer is effectively using the platform and successfully onboarded according to their business objectives. You’ll also provide guidance and support to customers struggling to implement additional components of the product prior to go-live.
Improve technical documentation [videos, articles, guides] and our product strategy/process with your insights from our customers’ experience, our time to value ratio through clean execution, and customer satisfaction by genuinely investing in the success of our customers.
Learn the ins and outs of the identity security landscape, an industry that is still in the early days of its growth.
Teach internal teams and other customers on best business practices to implement identity security solutions from your experience in the field.
An ideal team member in this role would:
Successfully onboard extra large sized customers with a technical product, ideally involving many system integrations. This will also require program management expertise to ensure repeatable success across multiple simultaneous onboardings.
Be excited to support the customer lifecycle, proactively identify potential risks/red flags, and coordinate with your CSM to deliver on customer needs.
Understand the SaaS industry expectations in deploying new software.
Value strong communication, presentation and leadership skills.
Love the challenge of owning a business critical function. Your excellent organizational and project management skills would positively impact the business
Think for scale. Learn from what we’ve encountered, analyze the data, and help further build the program.
ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
Qualification
8-10 years in IAM
Required
8-10 years in IAM, IT, Security, Consulting SaaS related businesses
Strong foundation in designing and implementing IAM frameworks
Hands-on experience with directory services such as Active Directory, Entra, Okta, LDAP
Experience with cloud platforms Google Cloud Platform, AWS, Azure
Experience with IaC tools like Terraform, AWS CloudFormation, or Microsoft Bicep
