Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps

Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Continue to build the client relationship daily with our customers

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Represent the business in meetings and on conference calls, in partnership with General Manager

Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)

Future planning workflow business needs to protect optimal performance

Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do

Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team

Establish internal & external pipeline through succession planning and recruitment strategy

Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Sales & Service Manager - Newbury Street

Responsibilities

Qualification

Required

Benefits

Company

Aloyoga

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