Principal Technical Customer Manager - Locations (Restaurant, Retail, Travel, and Hospitality)

Required

• The ideal candidate combines technical expertise, consulting skills and a passion for helping customers transform their business through technology.
• 3+ years of experience: Successfully working with large, complex organisations to execute and advise on customer facing programs that deliver sustainable business outcomes
• Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale
• Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience. Collaborating with project managers, consultants, architects and product teams to support delivery of specific outcomes
• Customer Engagement: Ability to lead workshops, knowledge transfer sessions, utilise data and metrics to communicate understanding and produce high quality customer facing documentation
• Stakeholder Influence: Ability to build relationships with senior customer program owners and decision makers
• Industry Experience: Good understanding of significant industry shifts taking place in experience management in one or more specific industries.
• Entrepreneurial spirit: High tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Education: Bachelor’s degree in science, technology, engineering, or business-related field.
• Willingness to Travel: Able to travel up to 25% to engage with clients and teams.
• What You Should Know About This Team