Senior Product Builder, Field Experience and GTM, Fusus
Washington-Officefull time
On Site
senior
$141k–$226k
H1B: no
Axon Senior Product Builder role at Axon Fusus owning field experience for Sales, Customer Success, and Professional Services teams. Responsible for launching, equipping, and supporting customer-facing teams with AI and software solutions.
Responsibilities
Axon Fusus connects cameras, drones, sensors, and real-time information to help public safety teams understand what’s happening and respond effectively. As our capabilities expand, Sales, Customer Success, and Professional Services need to understand what we offer and what is coming next, explain its value, demonstrate it reliably, and help customers put it to use.
We’re looking for a hands-on product builder to own that field experience. Your responsibility is to make the way we launch, equip, and support our customer-facing teams dependable, and earn their trust through accurate information, useful experiences, and consistent follow-through.
This is an individual contributor role with broad ownership and a strong expectation to create. You’ll work directly with the field, decide which problems matter most, and build solutions using AI, software, and better ways of working. You’ll have a substantial AI budget and room to experiment, with accountability for turning promising ideas into improvements people can depend on.
Understand the field and earn its trust. Spend time with sellers, CSMs, and PSO teams. Observe customer conversations, launch preparation, demos, and deployments. Understand where they struggle, what they distrust, and what would help them work confidently. Stay close enough to see whether your changes make a difference.
Make launches work for the field. Drive consistent launch definitions and readiness expectations with Product and other owners. Ensure teams understand what is available, whom it serves, what they can promise, and how to explain, demonstrate, and deploy it. Follow through on gaps that leave the field unprepared.
Publish quarterly roadmap updates. Set and share publication dates in advance each year. Work with Product to publish one deck covering everything available and what is expected over the next two quarters or by year-end. Confirm roadmap inputs with the responsible PMs, distinguish planned work from available capabilities, and explain what has changed since the last update. Keep the latest deck in the field resource.
Make the product demonstrable. Learn Fusus deeply enough to personally demonstrate its capabilities and explain their value through realistic customer scenarios. Build reliable ways for the field to do the same, including working demo environments, representative data, connected devices and integrations, and repeatable setup and reset workflows. Use AI and automation to simplify preparation and check that demonstrations work. Keep these experiences current as the product changes, and test whether colleagues can successfully use them without your help.
Build the experience end to end. Own how people find product information, get contextual answers, prepare for customers, run demos, and establish trials. Connect those activities into a coherent experience and take responsibility for the points where it breaks down.
Personally create solutions. Use AI, automation, APIs, and lightweight software to move from an observed problem to something people can try. Build and evaluate assistants, tools, content, and workflows. Choose the approach based on what helps the field accomplish its work.
Drive the organizational work. Resolve conflicting information, clarify ownership, and bring teams together to make decisions. Partner with Product, Engineering, and operational owners to address the dependencies behind unreliable demos, confusing availability, or difficult trial setup.
Own adoption and ongoing improvement. Put solutions into everyday use, learn from failures, and keep improving them as the product changes. Establish clear ownership and maintenance practices so improvements remain dependable beyond their initial launch.
