Associate Manager, Credentialing at Sondermind · LumiJobs

Responsibilities

As a Credentialing Associate Manager at SonderMind, you will play a critical role in connecting providers to clients. This is a key leadership role responsible for the operational excellence and daily performance of the credentialing function post-approval. This role serves as the critical link between management's strategic goals and the team's execution, focusing on achieving results through effective task assignment, guidance, and supervision of direct reports. The person in this role is expected to drive minor process and policy changes to resolve operational bottlenecks, apply structured problem-solving to team issues, and ensure strict compliance with all internal and external regulations. Success is defined by consistently meeting departmental KPIs, ensuring providers are billable promptly, and actively developing the performance and capabilities of all direct reports. The person in this position will report directly to the Manager of Credentialing Operations. You will be at the forefront of our mission to make therapy accessible for all.
Successful candidates will be able to communicate effectively, think critically to resolve issues, be willing to learn and open to feedback, and have a high level of attention to detail. Your work at SonderMind will offer you the chance to leave a lasting legacy in the world of mental health.
Essential Functions
Achieve results through others by effectively assigning, managing, and monitoring daily tasks and complex workflows for direct reports
Investigate and resolve provider issues related to credentialing, collaborate with other departments, and ensure that all inquiries, concerns, and requests are addressed promptly and effectively
Execute against core business deliverables with limited guidance and direction from the manager, demonstrating the ability to manage multiple projects and deliverables in parallel.
Assist with NCQA Accreditation preparation, updates, and submission
Report to internal leadership on a regular basis identifying risks, mitigations, and additional opportunities
Ensure the team adheres to all internal Standard Operating Procedures (SOPs) and effectively interprets established external policies (payor, state licensing, federal) for direct reports.
Other responsibilities and ad-hoc projects based on business needs.
What does success look like?
Within one week, the current credentialing SOPs and checklists are reviewed and fully understood. You can articulate the steps for both initial enrollment and re-credentialing without reference.

Associate Manager, Credentialing

Responsibilities

Qualification

Required

Benefits

Company

Sondermind

More roles at Sondermind