Harvey's Customer Education team delivers education at scale to professionals at law firms and in-house legal teams around the world. As Customer Education Program Manager, you will run a global series of product and legal AI education webinars, develop out-of-the-box Harvey workshops, and support colleagues across Harvey, such as the law schools team, with curriculum and consistent, high-quality content for their programs. You’ll turn objectives to polished sessions, and will monitor adoption data that shows what worked and how our programs can be improved. We need a versatile builder who moves easily among instructional design, visual design, and program management and who brings structure and calm to a fast-moving product.

Program Design and Curriculum

Design role-based programs that move law firm and in-house professionals from onboarding to daily use of Harvey

Apply adult learning principles and instructional design models to set objectives and build and sequence content

Translate product releases and expert workflows into practical lessons for legal professionals

Adapt content for regional audiences, practice areas, and varying levels of experience with Harvey

Partner with Product and Customer Success to keep curriculum current as the platform evolves

Global Webinar Program

Own a global program of product and legal AI education webinars, from calendar and topic selection through registration, delivery, and follow-up, with sessions that serve AMER, EMEA, and APAC

Recruit and prepare presenters and subject-matter experts, write run-of-show documents, and produce polished slides

Facilitate and moderate sessions for audiences of all sizes

Tailor sessions for law firm, in-house, and practice-area audiences, and coordinate regional presenters

Program Manager, Customer Education

Responsibilities

Qualification

Preferred

Company

Harvey

More roles at Harvey