As the Director, IT, you will lead the strategic and operational management of Pantheon’s IT function, ensuring the delivery of secure, reliable, scalable, and employee-centered technology services.

This role is accountable for IT strategy, team leadership, service delivery, infrastructure, identity and endpoint operations, security controls, compliance readiness, vendor management, technology lifecycle management, and business continuity. You will lead the IT support and systems engineering function and partner closely with Business Systems, Information Security, Security Engineering, GRC, People, Legal, Finance, Engineering, and other cross-functional leaders.

Strategic IT Leadership:

Develop and execute Pantheon’s IT strategy, roadmap, and operating model, aligning technology initiatives with business objectives, employee needs, security requirements, and business continuity goals.

Establish clear ownership, service boundaries, decision rights, escalation paths, and operating agreements across IT, Business Systems, Security, GRC, People, Legal, Finance, and Engineering.

Translate business needs into sequenced programs, measurable outcomes, and clear tradeoffs for executive stakeholders.

Identify and implement technologies, processes, and automation that improve operational efficiency, security, employee experience, and organizational scale.

Team Management:

Lead, mentor, and develop the IT support and systems engineering team, fostering a culture of service excellence, technical ownership, collaboration, and continuous improvement.

Plan team capacity, coverage, hiring, succession, and skills development as Pantheon’s needs evolve.

Allocate resources effectively across operational support, strategic programs, incidents, technical debt, and planned improvements.

Establish expectations for documentation, service quality, operational discipline, and sustainable workload management.

Director, IT

Responsibilities

Benefits

Company

Pantheon

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