Edmentum Customer Success Manager (Mid-Atlantic) at Edmentum manages a multimillion-dollar portfolio of 30-40 district partnerships. The role involves guiding districts through onboarding, adoption, renewal, and growth using Edmentum solutions.
Responsibilities
As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll own a multimillion-dollar portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast. You’ll use product data and implementation strategy to help each district get more from Edmentum, and partner closely with Sales to drive strong renewals and new growth.
Champion customer success from onboarding through renewal, guiding a portfolio of district partners through the full customer journey to ensure seamless adoption and measurable outcomes.
Lead implementations that set districts up for success, helping them put Edmentum solutions to work effectively in classrooms.
Build deep partnerships with district leaders and educators to promote engagement and awareness, serving as their strategic partner.
Lead structured customer meetings at the start of implementation, at midyear, and at the end of the school year, with onsite visits to larger districts.
Analyze usage and performance data to uncover insights and craft strategies that maximize student learning impact.
Proactively identify customer needs, monitor account health, and flag risks early so they can be addressed before renewal.
Collaborate with internal teams to secure renewals and identify growth opportunities, partnering with Sales in weekly account reviews and sharing ownership of account health, risk, and renewal conversations.
Advocate for customers by sharing feedback that shapes future products and services, including bringing Product teams into customer conversations.
Help deliver a consistent, high-quality customer experience across the region, so every district partner receives the same level of support from onboarding through renewal.
Build expertise across multiple Edmentum solutions so you can guide districts on the full range of what Edmentum offers.
Qualification
IdeallyYou’re proactive and adaptable
Required
You have a bachelor’s degree and 5+ years of customer success experience, including guiding customers through the full journey from onboarding to renewal.
Ideally, you bring customer success experience from a K-12 education technology company, along with a strong understanding of curriculum, instruction, and educational trends.
You have experience supporting SaaS or software products, and you’re quick to learn and master multiple solutions.
You’re proficient in CRM platforms such as Salesforce and use them to track account health and keep sales partners informed.
You lead strategic customer conversations and engage proactively, working directly with customers to uncover needs and identify risks before they become problems.
You’re skilled at analyzing data and making strategic recommendations that turn insights into action.
You have strong communication skills and can engage effectively at all levels of a district.
You’re passionate about improving education and driving positive change.
You’re proactive and adaptable, and you thrive in a fast-paced environment.
You’re a natural collaborator who enjoys partnering closely with Sales, Professional Learning, and Product.
You’re committed to fostering an inclusive environment for colleagues and customers.
You’re willing to take on evolving responsibilities based on business needs.
