Assistant Store Manager

New York North District 4full time

On Site

senior

H1B: no

Plscareers The Assistant Store Manager supports the Store Manager in daily operations and leads the store team to deliver outstanding customer service and meet financial goals. This role includes supervising Customer Service Representatives and ensuring compliance with regulations.

Responsibilities

Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
Establishing a strong customer service culture within the store
Assisting the Store Manager in implementing strategies to help meet store goals and objectives
Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Analyzing financial statements and trends to increase and maximize sales
Marketing within the community to increase market share and store revenues
Resolving customer complaints for increased customer satisfaction
Assisting the Store Manager with managing schedule, cash, and store audits
Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
Helping to maintain a neat and clean store environment for our customers and team members

Qualification

AbilityHigh-energyProfessional appearance and demeanorMust be honest and have integrityAble to work flexible hoursEnglish fluency is requiredEnglish/Spanish bilingual is a plusMust be able to lift up to 15 lbs

Required

Ability, willingness, and confidence to engage with customers
Ability to develop positive relationships with customers
Strong desire to exceed company initiatives and inspire excellence in a team
Excellent communication and presentation skills
High-energy, collaborative management experience
Professional appearance and demeanor
Must be honest and have integrity
Able to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency is required
English/Spanish bilingual is a plus
Must be able to stand for extended periods
Must be able to lift up to 15 lbs. with little assistance