Senior Product Manager, Decisioning & Automation

Remote - United Statesfull timeRemotesenior$195k–$270kH1B: yes

Upstart Senior Product Manager leading the Site Reliability Engineering (SRE) team to improve reliability and operational maturity of Upstart’s products and services. Responsible for incident management, observability, operational readiness, and reliability engineering.

Responsibilities

As the Senior Engineering Manager of Site Reliability Engineering, you will lead a team responsible for improving the reliability and operational maturity of Upstart’s products and services. You will drive high impact improvements across incident management, observability, operational readiness, and reliability engineering.
This role is suited for a hands-on leader with strong technical judgment, disciplined execution, and a track record of building high performing teams. You will balance immediate operational needs with durable improvements that reduce risk, strengthen resilience, and improve how Upstart learns from production.
How you’ll make an impact
Team Leadership and Execution
Manage and develop a team focused on incident management, observability, operational readiness, and reliability engineering
Define a clear charter, priorities, roadmap, and measurable outcomes for the SRE function
Translate strategy into capacity aware plans with explicit trade offs, ownership, milestones, and success measures
Maintain visibility into delivery health, operational risks, and team performance, intervening early when execution drifts

Qualification

Direct experience managing an SRETrack record of hiringExperience operating large scaleFamiliarity with Kubernetes

Required

5+ years of reliability engineering management experience and 7+ years of experience in software engineering, site reliability engineering, infrastructure, or platform engineering
Significant hands-on experience in Site Reliability Engineering, Production Engineering, or an equivalent role responsible for operating and improving production systems
Direct experience managing an SRE, Production Engineering, or equivalent reliability function, including ownership of its strategy, roadmap, operating model, and outcomes
Strong technical depth in distributed systems, cloud infrastructure, observability, and production operations