Technical Account Manager 2 - Boston

Bostonfull timeOn Site

Apply on Employer Site

senior

H1B: yes

Datadog Technical Account Manager at Datadog providing hands-on technical services to largest customers, supporting product adoption and guidance. Acts as a trusted advisor by analyzing IT Operations environments and collaborating with product and engineering teams.

Responsibilities

Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success

Qualification

Skilled in using CI/CD tools eAble to sit up to 4 hoursAble to travel via auto

Required

Someone with a solid technical grounding and hands-on experience of IT Operations
Confident in your hands on experience AWS, Azure or GCP
Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
Able to sit up to 4 hours, traveling to and from client sites
Able to travel via auto, train or air up to 30% of the time
Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
Experienced using Datadog and/or other cloud monitoring tools
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits

Dental
401(k)
PTO
Equity/RSU
Annual Bonus
Wellness

Company

Datadog

View company page

5001-10000 employees

Observability

Founded 2010

Source: greenhouse

Active within the past hour

More roles at Datadog

Product Strategy and Corporate Development Lead, AI

New York

Technical Account Manager 2 - San Francisco

San Francisco

Staff Product Manager, Metering and Attribution

New York

Senior Product Manager, Chat, Video, and Collaboration Integrations

New York