Client Happiness Servicing, Associate

Remotefull timeRemote

entry

$47k–$60k

H1B: no

Earnest The Client Happiness Servicing Associate responds promptly to client inquiries and provides repayment guidance with empathy and clarity. This role also involves promoting company products and assisting clients with payment arrangements.

Responsibilities

Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone
Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity
Identify, proactively promote, and cross-sell company products to eligible customers during servicing calls
Assist clients with payment arrangements and commitments
Encourage on-time payments, explain available relief options, and guide customers through necessary documentation and follow-ups
Collaborate with internal teams to address client needs
Educate customers on loan processes, repayment options, and company products
Maintain clear and professional records in client systems
Conduct research using internal/external tools and coordinate with other departments to ensure timely and effective resolution

Qualification

Tech-savvy (MAC preferred)Demonstrated ability to listen activelyExperience in student lendingThis role will be based in the US

Required

At least 1 year of experience in customer service, sales, or collections; strong verbal and written communication with a focus on de-escalation, client resolution, and professional conduct.
You have a distraction-free environment consistently available to promote a professional, client-focused call environment.
Tech-savvy (MAC preferred), with the ability to perform basic math calculations for loan support and navigate business systems efficiently.
Demonstrated ability to listen actively, solve problems creatively, manage high call volumes under pressure, and work effectively both independently and within cross-functional teams.
Experience in student lending, banking, or financial aid industries
Background in call center environments or exposure to sales and/or account management roles
Familiarity with loan processing and/or underwriting procedures
This role will be based in the US.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Tuition
Parental Leave

Company

Earnest

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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