Director of Collections

Required

• 10+ years of experience in consumer lending collections strategy, with significant ownership of loss mitigation strategy and collections analytics.
• Deep expertise in unsecured consumer lending, preferably Personal Loans, Student Loan Refinance, Credit Cards, or other installment lending products.
• Proven track record of improving collections performance while balancing customer experience, regulatory compliance, and operational efficiency.
• Strong analytical and quantitative background with extensive experience using data to identify opportunities, develop strategies, and measure business impact.
• Expert understanding of collections performance metrics, charge-offs, and vendor management.
• Proficiency with SQL and familiarity with Python, statistical modeling, and modern business intelligence platforms (e.g., Tableau, Looker).
• Excellent cross-functional leadership skills with the ability to align stakeholders across Risk, Data Science, Product, Engineering, Operations, Legal, Compliance, and Finance.
• Strong communication skills with the ability to translate complex analytical findings into clear business recommendations.
• Experience building, scaling, or modernizing a collections strategy function in a high-growth fintech or digital lending environment.
• Experience applying AI, machine learning, or advanced analytics to collections strategy, customer engagement, or operational optimization.
• Deep knowledge of collections operations, regulatory requirements, and vendor management.
• Experience with modern digital collections capabilities.