Business Operations at Cardless · LumiJobs · LumiJobs

Responsibilities

This is the perfect role for someone who wants to start their own company one day. You'll get exposure to every part of how a high-growth fintech operates — product, ops, partnerships, finance, compliance — while working directly with our COO on the highest-priority problems.
We're looking for a Business Operations generalist to work with our COO on high-priority projects across the company. You'll be an extension of leadership — owning workstreams end-to-end, jumping into whatever's most important, and moving fast.
This isn't a role where you'll be handed a neat list of responsibilities. You'll work on whatever matters most that week: one day you might be project-managing a feature launch for hundreds of thousands of users, the next you're negotiating a contract with a bank partner, the next you're writing training materials to scale our call center 5x in 60 days.
Example Projects
Product launches: Act as project manager on a new feature that will be used by hundreds of thousands of cardholders. Coordinate across engineering, compliance, and our brand partners to get it live. Write the internal PRD, track open questions, and make sure nothing falls through the cracks.
Partner and vendor negotiations: Negotiate contracts with our sponsor bank, card networks, or servicing partners. Understand the terms, push back where it matters, and close deals that protect the business.
Scaling operations: Write training procedures and SOPs to scale our call center from 20 to 100 agents in 60 days. Build the documentation that lets us operate at 10x our current volume.
Process builds: Stand up new workflows from scratch — whether it's a closure process for a new product type, a monitoring dashboard for a partner launch, or an internal tool to track something we've been doing manually.
Before You Apply
A few things worth knowing:
We work in the office 5 days a week. We know that's a dealbreaker for some people, and that's okay.
The hours are intense — and you need to always be on. This role works closely with our COO. That means late nights, weekends, and sometimes holidays. You might get a call on a Sunday afternoon to work through a problem together, or be asked to fly to NYC with same-day notice. If work-life balance is a priority for you right now, this probably isn't the right fit.

Business Operations

Responsibilities

Qualification

Required

Benefits

Company

Cardless

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