Owning and executing a portfolio of renewal contracts in an assigned territory

Ensuring all renewals occur on time

Identifying growth opportunities and providing insights to the business that improve future business outcomes

Identifying and escalating risk within customer portfolio

Partner with Account Executives to develop and execute win/win negotiation strategies for account contract renewals that maximize long term contract value while protecting and enhancing customer trust

Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk and Sales teams to ensure all contracts are timely and accurate

Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities aligned to activities within the renewal playbook

Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure (OTRR: On Time Renewal Rate Revenue Retention will be a KPI)

Provide Customer Success Management and Sales with complete visibility to renewals and involve Algolia Leadership as required

Accurately maintain/update and provide renewal forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies

Follow and adhere to best practices for all internal processes, including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting

Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, boosting incremental revenue via up-sells, cross-sells and add-ons, and maximizing customer value

Renewal Account Executive

Responsibilities

Qualification

Preferred

Company

Algolia

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