Scale AI Engagement Manager, Public Sector at Scaleai leads delivery of agentic AI workflows for national security customers. This role manages customer relationships and coordinates cross-functional teams to meet AI/ML objectives.
Responsibilities
Manage customer relationships from the executive to the end user
Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
Lead or support a cross-functional project team to deliver on and exceed the customer s AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts
We have a diverse team with a variety of skill sets, many have:
A technical background (education or professional experience with computer science, economics, statistics, engineering)
A proven track record in B2B client-facing roles and expanding client relationships
Prior experience owning the technical implementation of solutions to the government
Qualification
A track record of structuredFull Scope Polygraph clearance50% travel willingness
Required
An active TS/SCI clearance (Full Scope Polygraph is a nice to have)
3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
Ability to be forward deployed and willingness to travel 25% (50% travel is a nice to have)
Preferred
Full Scope Polygraph clearance
50% travel willingness
Technical background in computer science, economics, statistics, or engineering
Proven track record in B2B client-facing roles and expanding client relationships
Prior experience owning technical implementation of government solutions
