Sr. Service NPI Technical Program Manager at Lucidmotors · LumiJobs

Responsibilities

Launching a new vehicle program is one of the most critical moments in a customer’s ownership experience. This role exists to ensure quality risks are identified, understood, and resolved before they become customer-impacting issues while supporting successful vehicle launches, production readiness, and ramp-up execution across Lucid’s current and future product portfolio.
As a Sr. Field Quality Engineer, Launch Quality, you will serve as the technical bridge between Engineering, Manufacturing, Service, Quality, Program Management, and Operations teams during prototype builds, validation activities, pre-production phases, Start of Production (SOP), and early production ramp-up. You will investigate emerging quality concerns, validate corrective actions, support launch containment activities, and help ensure new vehicle programs achieve quality targets from launch through stable production.
Success in the first 12 months means supporting successful Project Nexus launch activities, accelerating issue resolution during vehicle ramp-up, reducing customer-impacting launch issues, and strengthening launch quality processes that support Lucid’s next generation of products. What you will find here that you will not find in a comparable role elsewhere is direct involvement in quality readiness for future vehicle programs at the point where product development, manufacturing execution, and customer experience intersect.
Launch Quality & Production Readiness: Support vehicle launch activities across prototype builds, validation programs, pilot builds, pre-production, Start of Production (SOP), and production ramp-up. Partner with Program Management, Manufacturing Engineering, Quality, Operations, and Engineering teams to identify launch risks, confirm readiness, and support controlled execution.
Vehicle Systems & Hardware Diagnostics: Investigate and diagnose complex vehicle issues across key systems, including powertrain, electrical, thermal, chassis, body, infotainment, and software-enabled vehicle functions. Perform hands-on troubleshooting activities, including vehicle diagnostics, data logging, signal validation, component-level inspections, and failure analysis.
Issue Replication & Technical Validation: Reproduce issues on customer, fleet, pilot-build, pre-production, or test vehicles to validate failure conditions and confirm technical findings. Analyze vehicle diagnostics, fault codes, service logs, telemetry, and system behavior to determine root cause and support corrective action planning.
Launch Risk Assessment & Containment: Support containment planning, issue escalation, and rapid-response activities during launch and production ramp-up phases. Partner with Manufacturing, Service, Engineering, and Quality teams to mitigate quality risks before widespread customer impact.
Cross-Functional Technical Interface: Work closely with Mechanical Engineering, Electrical Engineering, Systems Engineering, Software Engineering, Manufacturing, Supplier Quality, Diagnostics, Service, Program Management, and Operations teams to resolve issues and improve launch readiness. Translate field findings into clear technical problem statements supported by actionable data and engineering recommendations.
Warranty & Field Data Insights: Transform real-world field data into meaningful insights that support launch quality improvement, issue prioritization, and production readiness decisions. Identify variability drivers through warranty trends, telematics data, manufacturing records, service data, and vehicle health metrics.
Operational Execution & Issue Management: Manage the lifecycle of quality concerns from identification through closure, including issue replication, data collection, documentation, severity and risk assessment, corrective action tracking, validation, verification, and confirmation of fix effectiveness. Ensure investigations are executed efficiently and documented thoroughly within internal quality systems.
Customer Impact & Reliability Improvement: Prioritize and escalate high-risk or high-frequency quality concerns that could affect customer experience. Support reductions in vehicle downtime, repeat repairs, launch-related quality escapes, and service complexity. Recommend improvements to diagnostic strategies, service procedures, launch readiness plans, and repair processes.
Technical Root Cause & Corrective Actions: Lead or support structured root cause investigations involving vehicle hardware, software, manufacturing, supplier, process, or integration-related concerns. Differentiate between design, manufacturing, supplier, process, service, and integration-related failures. Partner with Engineering teams to develop, validate, and confirm corrective actions.

Sr. Service NPI Technical Program Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Lucidmotors

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