Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement.

Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business.

Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.

Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities.

Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.

2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.

Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage.

Customer Success Manager II

Responsibilities

Qualification

Required

Benefits

Company

Calendly

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