Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again

Establishing a strong customer service culture within the store

Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives

Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations

Ensuring compliance with federal, state, and local regulations

Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures

Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.

Reviewing and approving checks within limits

Supporting store marketing efforts within the community

Resolving customer complaints

Assisting the Store Manager with managing schedules, cash, and store audits

Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.

Shift Supervisor Bilingual Preferred

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Plscareers

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