Gateway Fleet Specialist

Redmond, WAfull time

Remote

entry

H1B: no

SpaceX Gateway Fleet Specialist responsible for managing reliability, growth, and sustainment of Starlink Gateway antennas and sites across a region. Owns technical troubleshooting, spare parts strategy, logistics, contractor performance, and field execution.

Responsibilities

Own the maintenance, operations, health, and growth for our fleet of Starlink Gateway Antennas and Sites for a region of the world
Manage spare parts strategy, inventory planning, and materials movement across the region, to maintain rapid response readiness for both planned and emergency maintenance
Monitor fleet health using dashboards and telemetry data to identify issues, diagnose software and hardware failures, drive timely repairs, and identify emerging degradation trends.
Partner with engineering teams to execute fleetwide campaigns and perform root cause analysis on antenna and site failures across electrical, fiber optic, radiofrequency, and mechanical systems
Coordinate with logistics providers, customs authorities, and regional partners to ensure timely and compliant international shipping of critical parts and equipment
Manage relationships with contracted labor in the region, including training and capability development
Analyze operational data and field feedback to identify systemic pain points and drive improvements in processes and tools
Share ownership of the team’s growth: work with engineers and specialists to build scalable organizational structures that can support the rapid expansion of the world’s largest fleet of satellite ground stations.

Qualification

2+ years of experience operations

Required

High school diploma or equivalency certificate
2+ years of experience operations, logistics, technical support, field service, data analytics, project management, or a similar role involving distributed assets

Preferred

1+ years of experience in a customer support associate, technical support associate, quality specialist, process planner, business analyst, or leadership role
Hands on experience with satellite ground stations, antennas; electrical, fiber optic, radiofrequency, or mechanical systems
Experience supporting geographically distributed technical equipment or infrastructure
Experience querying and analyzing data using SQL and/or other data visualization tools
Background in root cause analysis and cross-functional collaboration with engineering teams
Experience managing contractors or third-party vendors, particularly in international or remote environments
Familiarity with MRP/ERP systems and spare parts/inventory management
Proficiency in one or more of the following languages (in addition to English): Portuguese, French, Punjabi, Hindi, Japanese, Bengali, Kazakh, Arabic, Urdu, Vietnamese, Swahili, Sesotho, Swati, Tagalog. Knowledge of local business culture is a plus