SpaceX The Sr. Business Analyst for Starlink Enterprise analyzes customer data to improve customer experience and internal operations. The role involves building analytics, prototyping tools, and working cross-functionally to simplify systems.
Responsibilities
Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
Define and develop department-level metrics and associated dashboards that quantify the health of our customer accounts and influence change
Integrate with all levels of the business to understand current workflows and identify systematic gaps
Develop automation that accelerate revenue, mitigates business risk or creates efficiencies within Starlink Business Operations and across teams
Own data integrity, tool maintenance, and reporting quality
Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in troubleshooting
Improve data capture for future account management use cases, identifying front-end requirements and collaborating with software development teams on table structure
Support new market launch, continuous improvement, and cross-functional strategic initiatives
Qualification
Bachelor's degreeBachelor's degree in businessAdvanced SQL proficiency (iStart-up
Required
Bachelor's degree
5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
3+ years of professional experience in at least one analytics language (e.g. Python, R)
Preferred
Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
