SpaceX Enterprise Account Manager at SpaceX manages large aviation customer accounts for Starlink, ensuring contract fulfillment and customer satisfaction. Acts as primary contact and leads system enhancement initiatives.
Responsibilities
Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships
As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions
Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction
Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability
Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
Represent Starlink throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required
Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable
Qualification
Experience working with the FAA
Required
Bachelor's degree OR high school diploma/equivalency certificate and 6+ years of professional of account management or sales experience
6+ years of professional experience in account management or sales
6+ years working with customers to support a technical product or service
Preferred
Ability to interact with all levels within airline management on technical and account management issues
Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management
Experience working with the FAA, EASA, or other aerospace regulatory bodies
Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels
