SpaceX Technical Operations Engineer at SpaceX drives customer success for Starlink by managing user metrics and cross-functional issue resolution. The role includes product management for feature launches and process automation.
Responsibilities
Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
Fix, delete, automate, or create new processes for fixing structural and emerging issues.
Serve as product manager/project owner for feature launches and software automation projects.
Qualification
Self-starter attitude
Required
Bachelor’s degree in an engineering discipline.
2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
Preferred
Willingness to dive deep into technical topics and data analytics.
Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes.
Demonstrated capability to parse technical subjects on a deep level.
Experience in data analysis using Python and SQL, R, or similar languages.
Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines.
Excellent verbal and written communication skills.
Ability to apply first principles to business problems.
Knowledge of software development life-cycle and release process.
