Sr. Mobile Service Technician, San Diego

San Diego, CAfull time

On Site

senior

H1B: no

Lucidmotors The Sr. Mobile Service Technician at Lucid Motors is responsible for advanced diagnostics, repairs, and maintenance of Lucid vehicles in the field. This role includes service advising, parts management, and customer service duties while traveling to client locations.

Responsibilities

Confidently repair electro-mechanical issues and perform diagnostics
Ability to perform advanced EV repairs at partner locations and Service Centers
Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
Follow correct repair order documentation procedures, i.e. The Three C's
Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
Accurately document client concerns for diagnosis and repair
Invoice and collect payment
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
Review appointment schedule to plan travel time and visit duration for mobile services
Ability to travel in assigned territory and other service locations

Qualification

ASE Certifications (A4Self-sufficientEPA 609 CertificationASE Certified Master TechnicianAt Lucid

Required

4+ years of experience as a Service Technician or Diagnosis Technician
ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)
Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
Experience in luxury automobile repair environments
Self-sufficient, highly organized and comfortable working independently and as part of a team
Customer facing experience exhibiting excellent written and verbal communication skills
Proficient in Microsoft Office as well as learn proprietary DMS software
Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
EPA 609 Certification
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred

Previous Mobile Service Technician experience
ASE Certified Master Technician
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.