Klaviyo Lead People Systems Engineer to design and build AI-powered workflows and systems transforming People operations at Klaviyo. Responsible for AI-first architecture, standards, and embedding AI into the employee lifecycle.
Responsibilities
AI-First People Systems & Architecture
Reimagine core People workflows (recruiting, onboarding, performance, daily tasks) through an AI-first lens, not just incremental automation
Design and build AI-powered workflows, copilots, and agents that automate and augment People processes across the employee lifecycle
Architect and implement systems that integrate across SaaS such as Workday, Greenhouse, Sana, and internal Klaviyo platforms
Partner with our internal IT AI team and establish best practices for:
Prompt engineering and evaluation
LLM system design and orchestration
Versioning, testing, security, and observability of AI systems
Enable AI Use Cases (copilots, assistants, automated workflows) that drive faster execution and better decision-making for People teams
Collaborate with stakeholders to translate business problems into scalable AI solutions
Driving an AI-First Operating Model
Identify high-leverage opportunities to replace manual workflows with AI-native solutions
Qualification
Contributions to AI governanceWhy This Role Matters at Klaviyo
Preferred
Experience with People/HR systems (Workday, Greenhouse, Sana)
Familiarity with workflow automation platforms (e.g., n8n, Workato, Zapier)
Experience in high-growth SaaS environments
Contributions to AI governance, internal AI platforms, or experimentation frameworks
Why This Role Matters at Klaviyo
This is a foundational role in defining how Klaviyo becomes an AI-first company from the inside out.
