Drweng Desktop Systems Engineer at DRW providing advanced desktop support and managing hardware and software across Windows, macOS, and Linux environments. Responsible for troubleshooting, provisioning, and supporting collaboration technologies.
Responsibilities
Provide advanced desktop support for Windows, macOS, and Linux environments across corporate offices and remote users.
Build, configure, deploy, maintain, and upgrade desktops, laptops, virtual machines, and mobile devices.
Troubleshoot hardware, software, operating system, networking, and peripheral issues in a timely manner.
Manage user provisioning and deprovisioning, including Active Directory accounts, email access, VPN access, MFA, permissions, and security groups.
Support and maintain conference room technologies, AV systems, Zoom/Teams rooms, and collaboration platforms.
Monitor desktop infrastructure health and proactively address performance, security, and compliance issues.
Work closely with networking, security, storage, cloud, and infrastructure teams on cross‐functional projects and escalations.
Evaluate, test, and recommend new hardware, software, and endpoint technologies.
Maintain accurate documentation for systems, processes, troubleshooting procedures, and asset inventory.
Support office moves, desk setups, hardware refreshes, and enterprise technology rollouts.
Assist with onboarding, offboarding, and transfer processes for employees and contractors.
Participate in after‐hours support, maintenance windows, and on‐call rotations as required.
Qualification
Efficient in desk movesStrong background in imagingIntune management experienceCalifornia residents
Required
Solid experience with workstations and laptops, including adding display cards and network interface cards (NICs), swapping chasis. Able to lift 50-60 lbs.
Efficient in desk moves, always maintaining a positive attitude.
Strong background in imaging, supporting, and configuring Windows 11 for optimal performance.
Proficient in enterprise drive encryption with BitLocker and MBAM, ensuring security in all tasks.
Experienced in supporting Microsoft Office Suite (especially Outlook and Excel) and familiar with plugins.
Knowledgeable in mobile device management through AirWatch.
Experienced with Microsoft Exchange and Apple Business Manager for cross-platform support.
At least 2 years in MEMCM/SCCM administration or similar roles.
Robust skills in virtualization and desktop services with up-to-date technology knowledge.
Might have to visit our Greenwich Connecticut office once a month and during holidays or when other team members are off to provide coverage.
Proficient in using Zoom and conference room equipment to help with meetings to colleagues and visitors
An enthusiastic self-starter who thrives under pressure, values teamwork, and has excellent communication skills.
Preferred
Intune management experience
Previous macOS or Linux support experience
Previous Windows Server and Active Directory support experience
Scripting or low level programming experience
The annual base salary range for this position is $130,000 to $160,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
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California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.
