Staff Machine Learning Engineer, Community Support Engineering
United Statesfull time
Remote
senior
$212k–$260k
H1B: yes
Airbnb Staff Machine Learning Engineer at Airbnb focusing on developing and enhancing AI models and ML services for customer support. Responsible for adopting Generative AI technologies to enable scalable and intelligent service experiences.
Responsibilities
Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
Learn and share the latest AI/ML technologies with the team.
PhD/Master’s degree, preferably in CS, or equivalent experience
9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
Experience with LLM driven chatbot and Agentic AI products would be a big plus
Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Qualification
PhD/Master’s degree9+ years of ML engineering experience
Required
PhD/Master’s degree, preferably in CS, or equivalent experience
9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
Background in the design and development of AI and ML systems and services
Deep passion for building efficient and scalable ML-powered products
Preferred
Experience with LLM driven chatbot and Agentic AI products
