Sr. Technical Operations Engineer, Customer Success (Starlink)

Redmond, WAfull time

On Site

senior

$130k–$180k

H1B: no

SpaceX Sr. Technical Operations Engineer for Starlink drives customer success by managing core user metrics and improving user experience across multiple organizations. The role includes product management and process automation to enhance broadband access globally.

Responsibilities

Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others
Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems
Fix, delete, automate, or create new processes for fixing structural and emerging issues
Serve as product manager/project owner for feature launches and software automation projects

Qualification

Self-starter attitude

Required

Bachelor’s degree in an engineering discipline
4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company

Preferred

Willingness to dive deep into technical topics and data analytics
Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes
Demonstrated capability to parse technical subjects on a deep level
Experience in data analysis using Python and SQL, R, or similar languages
Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines
Excellent verbal and written communication skills
Ability to apply first principles to business problems
Knowledge of software development life-cycle and release process

Benefits

Dental
Vision
401(k)
Equity/RSU
Parental Leave
Life Insurance

Company

SpaceX

View company page

Source: greenhouse

Active within the past hour

More roles at SpaceX

Yield Engineer, RF Final Test Integration (Starlink/Akoustis)

Bastrop, TX

Weld Support Technician

McGregor, TX

Welding Technical Trainer, GTAW (Starship)

Starbase, TX

Welding Supervisor (Super Heavy Booster)

Hawthorne, CA

Apply on Employer Site