Responsibilities

As the Senior Manager, GTM Strategy & Operations, you'll be a strategic partner to Square's Revenue leaders and own the most consequential decisions shaping how our go-to-market organization is structured, prioritized, and scaled across the full seller lifecycle — from acquisition and conversion through retention, expansion, and portfolio growth. You'll partner with senior leaders across Sales, Account Management, Partnerships, Finance, Data Science, Marketing, Product, and Engineering to translate company priorities into clear GTM direction and shape the bets that define Square's revenue trajectory.
This is a hands-on strategic role. You'll define the right questions, bring an independent point of view on where our GTM motions need to evolve, and influence executive decisions through structured frameworks, operational rigor, and sharp written narrative. You'll also stay close to execution — building prototypes, owning complex cross-functional workstreams end-to-end, and raising the analytical bar across the team.
Your work will shape planning and investment strategy, the operating cadence of Revenue leadership, the design of Square's GTM motion across segmentation and coverage, and the executive narrative that aligns cross-functional partners around our most important bets. This role is designed to flex across the Revenue organization — anchored in Strategy & Ops with scope that can shift across acquisition and post-sale motions based on where the business most needs leverage. You will report to the Director of GTM Strategy & Operations and will mentor junior members of the team.
Serve as a thought partner to senior Revenue leaders, helping shape business priorities, resource allocation, and performance strategy across the GTM organization.
Partner with Revenue leadership and Finance to design the GTM motion — including segmentation, territory and coverage models, engagement strategies, and the operating playbooks that scale across acquisition and post-sale.
Own complex, cross-functional strategic initiatives end-to-end: problem framing, business case, stakeholder alignment, execution, and post-launch measurement.
Performance & Business Insights
Analyze pipeline, productivity, and lifecycle performance data to diagnose gaps and surface initiatives that improve conversion, deal velocity, retention, and expansion outcomes.
Partner with Data Science and Finance to define KPIs, build executive-ready dashboards, and own the WBR/MBR cadence that keeps Revenue leadership close to the business.
Translate complex analyses into executive-ready performance narratives and recommendations that drive leadership decisions and shape strategic bets.
Cross-Functional Execution & Program Management
Lead cross-functional workstreams across the Revenue organization and its partner teams, driving clarity, alignment, and structure through ambiguity.

Qualification

Proven track record of leading globalStrong commercial instinctsAI-native operating mindsetExpertise in CRM systems (ePay TransparencyZone AZone BZone C

Required

8+ years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience in GTM / Revenue Strategy & Operations, Business Operations, or Management Consulting — ideally within SaaS, FinTech, or high-growth technology.
Proven track record of leading global, cross-functional strategic initiatives that drive measurable revenue, retention, or expansion outcomes.
Demonstrated ability to influence executive-level stakeholders through structured analysis, clear narratives, and strong business judgment.
Strong commercial instincts; comfort tying strategic decisions to investment prioritization and revenue outcomes.
AI-native operating mindset: fluent with AI/LLMs in day-to-day work, hands-on with workflow automation, and energized by shipping real tools that remove manual work from the team.
Expertise in CRM systems (e.g., Salesforce), GTM analytics tools (Looker, Snowflake, or equivalents), and SQL for independent data analysis.
Executive-ready written and verbal communication — able to distill complex analyses into clear leadership narratives and board-level recommendations.
Pay Transparency
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: ($156,200 - $234,200)
Zone B: ($145,200 - $217,800)
Zone C: ($137,400 - $206,200)

GTM Strategy & Operations - Global Sales at Block · LumiJobs

GTM Strategy & Operations - Global Sales

Responsibilities

Qualification

Required

Benefits

Company

Block

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