Senior Customer Engagements Manager

San Francisco, CAfull timeOn Sitesenior$165k–$200kH1B: no

Cloudflare Senior Customer Engagements Manager at Cloudflare to drive executive engagements and deepen relationships with strategic enterprise customers. Focus on shaping engagement strategy and narrative development.

Responsibilities

The Strategy organization operates as a high-velocity engine at the intersection of business, technology, and go-to-market execution, driving enterprise growth, global expansion, market innovation, and strategic execution. Our multi-disciplinary team spans seven core strategic pillars: Network & Infrastructure Strategy, Industry Solutions, Strategic Partnerships, International Expansion, Executive Customer Engagements & Product Operations, Corporate Development & M&A, and AI-driven Operational Innovation. As primary connective tissue across the enterprise, we collaborate closely with Sales, Product & Engineering, Finance, Legal, and Policy to translate corporate vision into measurable, real-world execution.
Cloudflare is looking for a Senior Executive Engagement Program Manager - Strategy to shape how we engage, grow, and deepen relationships with our most strategic enterprise customers while driving our most important executive engagements. This is a high-visibility role that sits at the intersection of GTM growth strategy, cross-functional operations, executive influence, and narrative development.
Top 250 Account strategy and growth (AMER): Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas. Own the internal operational cadence that aligns Executive, Product, R&D, GTM, and other internal teams around each account, building the processes and frameworks, with an emphasis on AI solutions, that drive coordinated, sustained account growth. Act as the connective tissue between field teams and internal stakeholders to remove blockers, surface opportunities, and accelerate pipeline toward shared growth goals.
Sales Partnership & Engagement Strategy: Serve as the primary strategic partner to account teams & C-Suite for executive engagements, from initial discovery through post-engagement follow-through. Join discovery calls to understand deal context, customer priorities, and desired outcomes. Help AEs and SEs translate their account knowledge into a coherent engagement strategy, and feed post-engagement insights back to Sales and leadership to inform next steps.

Qualification

ExperienceStrong analyticalEducation

Required

Experience: 5–8 years in strategic account management, executive engagement programs, pre-sales consulting or a similar GTM role within B2B SaaS or enterprise technology. Sales/GTM experience is highly valued; backgrounds in management consulting, investment banking, corporate strategy, technology, or enterprise sales are strongly encouraged.
Experience working with senior executives, strategic accounts, or complex enterprise customers.
Strong analytical, problem-solving, and communication skills.
Demonstrated ability to influence cross-functional teams without direct authority.
Experience translating customer insights into strategies, narratives, programs, or commercial actions.