OpenAI User Safety & Risk Operations Analyst handling high-priority safety and risk cases at OpenAI. Manage escalations, conduct quality reviews, and implement process improvements in a 24/7 global operation.
Responsibilities
We’re looking for experienced Trust, Safety, and Risk Operations analysts who have subject matter expertise in one or more of the following areas: policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations. You’ll be on the front lines of safety escalation management, helping to triage and resolve urgent and sensitive cases. You’ll work across subject matter areas, systems, and processes to ensure operational excellence, develop process improvements and automations, and surface insights and trends.
This is a 24/7 global operation that requires flexibility to work rotating shifts, including nights, weekends, and holidays, as part of an on-call coverage model.
We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.
Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.
Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
Conduct quality reviews and provide feedback to improve consistency across global teams.
Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.
Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.
Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.
