Skydio Customer Success Manager at Skydio to lead implementation, usage, retention, and expansion for Public Safety customers in the Northwest US. Acts as a bridge between customers and technical teams to deliver autonomous solutions.
Responsibilities
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.
Location: This role is ideally suited for candidates based in the Northwest United States and located near a major airport. The account focus will include OR, WA, ID, UT, MT, CO, KS, and NE, IA, MO, MN.
How you’ll make an impact:
Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
Develops Healthy Customer Relationship through proactive support and cadence based follow ups
Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
Create customer Loyalty through proactive support and account management
Advocate for Enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Ensure expansions and renewals through proactive support
Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business
Qualification
A strong desire to learnWillingness to travel approximately 40%
Required
A strong desire to learn, innovate, and adapt to a growing and changing environment
Willingness to travel approximately 40%
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions
