We're at a critical inflection point. We are currently deployed across thousands of active clinician users across 10 Veterans Integrated Service Networks (VISNs). Over the next 18 months years, we'll grow over 20x and reach 150,000 users—making this one of the largest healthcare AI implementations in the country.

We need a Clinical Implementation Specialist who brings clinical expertise, training delivery skills, and hands-on implementation support to ensure our technology integrates seamlessly into clinical workflows. You'll be the trusted clinical voice working directly with VA clinicians and Site Points of Contact (POCs), delivering training, troubleshooting workflow challenges, and championing adoption at the frontlines of care delivery.

This role reports to the Director of Customer Delivery and works collaboratively with the broader implementation team to execute our VA expansion strategy.

Clinical Training & Education (40%)

Deliver High-Quality Training:

Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)

Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions

Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities

Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios

Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users)

Support Training Program Execution:

Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators

Clinical Implementation Specialist

Responsibilities

Qualification

Required

Benefits

Company

Knowtex

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