Senior Product Operations Manager, Evaluation Quality at Harvey · LumiJobs

Responsibilities

We’re looking for a senior operator to own the quality bar behind Harvey’s human evaluations. As we scale globally, the volume of eval work is growing 10x, but volume only matters if the output is trusted. This role makes Human Data’s signal decision-grade: rigorous, calibrated, and reproducible enough that Product, Engineering, and AI Research act on it to ship.
As a member of our Evaluation Operations team, you’ll work alongside our Evaluation Operations Manager (who runs throughput and coordination) and partner closely with Applied Legal Researchers, Product, Engineering, and AI Research. You'll set the standard for what "good" looks like across eval data and methodology, and own the data analyses to make conclusions that teams will rely on, building the stakeholder trust that lets EPD act on the signal.
Own the quality bar for Harvey’s human evaluations: define what “good” looks like for eval methodology and data analysis, and produce decision-grade outputs for EPD
Author and maintain the evaluation guidelines, instructions, and databases that contract attorneys work from
Standardize and streamline rubric and evaluation design into repeatable templates and one documented methodology, partnering with Applied Legal Research (ALR), who supplies feature-specific legal depth
Own contract-attorney quality: onboarding, calibration training, inter-rater reliability, and the feedback loop (including benchmarks and gold references) that keeps judgment consistent across attorneys and over time
Conducting quantitative and qualitative statistical analyses, diagnosing error states, investigating root causes, and turning raw eval results into a structured, prioritized signal Product and ALR can act on
Run QA on vendor and contract-attorney deliverables against a defined bar before results inform a launch decision
Ensure the quality bar holds across jurisdictions and non-English geographies as coverage expands
Establish one standard, documented way to analyze eval results, and build lightweight operational dashboards to track rater capability and eval-program health
Support ALR in a review step that certifies an evaluation is sound before it scales to contract attorneys
Partner with ALR and Analytics to determine where human eval aligns with online signal and where it can provide expanded insights

Senior Product Operations Manager, Evaluation Quality

Responsibilities

Qualification

Preferred

Company

Harvey

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