Product Engineer, Support

Required

• Salary: $90K - $130K + equity (based on experience and location)
• Time zone: Eastern Time Zone
• Why we need this role
• Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.
• Customer obsessed: You like helping people unblock real problems
• Technical at the core: You’re comfortable reading code and navigating logs
• Support-minded: You see support as a craft, not a stepping stone
• Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.
• This role is for an engineer who loves working directly with customers, investigating complex escalations, and delivering solutions that unblock customers.
• Who you’ll be working with
• Eliot, Customer Support Lead — your manager and partner in building world-class support
• Andy, Product Engineer (Support) — your peer, working daily in code and logs