Customer Success Lead

Required

• 5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting.
• Real estate / buildings experience: Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience.
• Quantitative Skills: Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers.
• Customer-centric relationship management: Proven track record of building and maintaining strong client / customer relationships, providing strategic guidance to customers, and owning customer processes.
• Leadership background: Proven experience leading and managing a customer success team or similar role.
• Communication Skills: Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
• Process-Oriented: Ability to design, implement, and optimize customer success processes.
• Regulatory Knowledge: Familiarity with regulatory environments related to real estate or sustainability is a plus.
• Team Player: Commitment to the team's success and collaborative working style.
• Work Authorization: Authorization to work in the United States or Canada is required.
• Location: This is a hybrid role requiring 2–3 days of in-person collaboration per week.
• If you thrive on creating well-crafted products and systems that have a disproportionate impact on the real estate industry’s path to net zero, we invite you to join our team. Apply now to embark on this journey with us.